Frequently Asked Questions
Everything you need to know about the world's most engineered grinders.
What makes Santa Cruz Shredder different from other grinders?
Our grinders feature a unique, patented tooth design that shreds material to a fluffy consistency rather than cutting it. They are made from high-quality medical-grade anodized aluminum and use a specialized knurled grip for easy operation.
How long does shipping take within the United States?
Standard domestic orders typically process within 1-2 business days. Once shipped, you can expect your delivery to arrive within 3-7 business days depending on your location.
Are your products covered by a warranty?
Yes, we take pride in our craftsmanship. We offer a limited lifetime warranty on the teeth of our aluminum grinders, ensuring they will never dull or break under normal usage conditions.
What is your return policy for home accessories?
We accept returns on unused, unopened items within 30 days of purchase. Due to the nature of our products, we cannot accept returns on any items that have been used or show signs of wear.
How should I clean and maintain my Santa Cruz Shredder?
To maintain peak performance, we recommend cleaning your grinder with high-percentage isopropyl alcohol and a soft brush. This removes buildup and ensures the threading remains smooth.
Do you offer international shipping?
Yes, we ship our premium grinders and accessories worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their respective countries.