Returns & Exchanges
At Santa Cruz Shredder, we stand behind the quality of our American-made products and offer a 30-day return window for unused items in their original packaging. Please note that for hygiene and safety reasons, any product that has been used or contains botanical residue cannot be returned.
Initiate Your Request
Contact our support team with your order number and a brief explanation of the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Ensure the item is completely clean, unused, and secured in its original retail packaging to prevent damage during transit.
Ship the Item
Affix the provided return label or ship the package to our Santa Cruz facility using a trackable shipping service.
Quality Inspection & Refund
Once our team inspects the item to verify its unused condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing